COVID-19: What measures are you taking to ensure the health and safety of your staff and guests?
We are constantly evolving our offering to increase the level of health and safety for our guests and staff, so you may notice some changes during your stay. It is always our aim to ensure the highest level of service standards so if there is anything we can do to make your stay more comfortable please let us know or click.
COVID-19: Can I cancel or amend my reservation that was booked directly via your website?
Reservation made for 1-6 months stay period require 14 days cancellation notice prior to arrival date: 20% of monthly apartment charge or non-refundable deposit will be levied for cancellation.
Reservation made for stays more 6 months require 30 days cancellation notice prior to arrival date: 100% of monthly apartment charge or non-refundable deposit will be levied for cancellation
No-show: 100% of monthly apartment charge will be levied or non-refundable deposit
COVID-19: Can I cancel my reservation that was booked via third-party or online travel agents?
Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies.
COVID-19: Are you accepting new reservations / check-ins?
We are currently accepting new reservations and welcome all guests in accordance to local regulations and recommendations.
Our Reservation Team will be in touch with all guests that have an upcoming reservation. Due to the developing situation of COVID-19 and its uncertainties, we will work alongside you to allay any concerns you may have with regards to your reservation. To find out more, please contact us at firstname.lastname@example.org.
COVID-19: Is your property being block-booked by the government / used as quarantine facilities?
North Park Place is not being used as a quarantine facility. We are continuously monitoring the situation and remain in direct contact with the local government to ensure that communication remains open and that the most relevant information given to our guests and staff is up-to-date.
COVID-19: Has Frasers Hospitality been awarded with any Hygiene Accreditation?
At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities
COVID-19: What are the sanitation routines and policies in place now due to Covid-19?
We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. We have heightened our preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:
• Intensified cleaning and sanitizing of public spaces and facilities
• Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
• Contactless payment options made available
• Availability of masks, sanitizers and thermometers upon request
• Daily security and temperature checks of staff and guests
• Alternative arrangements for food and beverage
• 24/7 management support team to implement any additional and immediate measures recommended by health authorities
COVID-19: Are there screening measures in place for guests and staff?
Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place.
COVID-19: What happens if another guest within the property is infected with Covid-19 during my stay?
We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties.
COVID-19: Are the hotel facilities open for usage?
As we adhere to safe distancing directives set out by the relevant authorities, the sport club remain closed at the moment but on-site recreational facilities such as Swimming Pool, Gym, Sauna are open as well as the restaurant is open.
In common public areas such as the Lobby and Residents' lounge, minimal gatherings and interactions are encouraged. We strongly urge our guests and staff to join us in our effort to flatten the curve.
Safe distancing signage are in place for facilities that remain open which all guests are reminded to adher to. For more enquiries on facilities and operational hours, please contact the property or visit the website for more information.
COVID-19: Will Food & Beverage services be available? How will they be handled?
The restaurant remain open for onsite service or takeaway. Guests or patrons are spaced a distance apart at all times during service.